Privacy Policy
Last updated: [date]
Draft for review. This wording comes from the current REALM draft and still needs a lawyer’s review before launch. The draft named Wix and reCAPTCHA. The rebuilt site runs on Cloudflare Pages with REALM Accounts for sign-in (no Wix) and may use Cloudflare Turnstile, so the provider list needs a final check before launch. It should also cover the Chat Assistant: questions it cannot answer are kept (with names, emails and phone numbers removed) so staff can add answers, and "Chat with a person" conversations (name and email optional) are deleted 30 days after the last message. It should also cover the REALM Front Desk chat (once switched on): the Front Desk passes your message, the page you are on and the name and email you give to this site’s assistant so it can answer; the assistant uses them only to reply and does not log or store them.
On this page (7 sections)
REALM Group (REALM, we, us) respects your privacy. This policy explains what personal information we collect through this REALM Group Philippines website, how we use it, and your choices. We aim to handle personal information in line with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173); you can also contact the National Privacy Commission (privacy.gov.ph).
1. Information we collect
- Account details
- Name, email, password (stored securely by our website platform), profile photo, or details from Google or Facebook if you sign in with them.
- Marketplace details
- Listing information, photos, country and location; for sellers, phone, email and license or registration details; records of listing fees and contact unlock payments.
- Community content
- Comments, reactions, group posts and photos.
- Contact and newsletter
- Messages you send us and your subscription.
- Technical data
- IP address, device and browser type, and pages visited, collected through cookies.
2. How we use it
To run your account and the marketplace, process fees, verify licenses, share seller contact details with buyers who unlock them or request them through support, send newsletters and notifications, moderate the community, prevent spam and fraud, and improve the site.
4. Storage and security
Your information is stored by our service providers and may be held outside your country. We use reasonable safeguards, including reCAPTCHA, email verification and restricted admin access.
5. Your choices
You can update your profile, unsubscribe using the link in any email, and ask us to access, correct or delete your information by emailing [email protected].
6. Children
REALM is not intended for anyone under 18.
7. Changes and contact
We may update this policy and will post the new date above. Questions: [email protected], +61 419 182 804.